Privacy Policy

Last updated: May 2026

At The Pemberton Sisters London, we take your privacy seriously. This policy explains clearly what information we collect, why we collect it, and how we use it when you shop with us at thepembertonsisterslondon.uk.

What Information We Collect

When you shop with us or get in touch, we may collect:

  • Your name, email address, phone number and delivery address
  • Payment and billing information (processed securely via Shopify)
  • Order history and account details
  • Messages you send us through customer support

We also automatically collect basic usage data — such as your device type, browser, and IP address — to help us improve your experience on our site.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Keep you updated on your delivery status
  • Respond to your questions and support requests
  • Send you marketing emails where you've given us permission to do so
  • Detect and prevent fraud

We will never sell your personal information to third parties.

Cookies

We use cookies to make our site work properly and to understand how it's being used. You can control cookies through your browser settings, though disabling them may affect how the site functions.

Who We Share Your Information With

To run our business, we work with a small number of trusted partners:

  • Shopify — our e-commerce platform, which securely processes payments and stores order data
  • Shipping partners — to deliver your orders
  • Legal authorities — only when required by law

We do not sell or share your personal data for third-party marketing purposes.

Your Rights Under UK GDPR

As a UK resident, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Restrict or object to how we process your data

To exercise any of these rights, simply email us at contact@thepembertonsisterslondon.uk and we'll respond within 30 days.

Data Security & Retention

We take reasonable steps to protect your data from unauthorised access. We only keep your information for as long as necessary to fulfil your order, meet our legal obligations, or resolve any disputes.

International Data Transfers

As we use Shopify, your data may be stored and processed outside the UK. Where this happens, appropriate safeguards are in place in accordance with UK data protection law.

Children

Our site is not intended for children under 16. We do not knowingly collect personal information from children.

Questions?

We're real people and we're happy to help. Email us at contact@thepembertonsisterslondon.uk and we'll get back to you within 24 hours.

— The Pemberton Sisters 🤍