Terms & Conditions
Last updated: 27 May 2026
Welcome to The Pemberton Sisters London. By using our website and purchasing from us, you agree to the terms set out below. Please read them carefully — they protect both you and us.
Overview
This website is operated by The Pemberton Sisters London. Throughout these Terms, "we", "us" and "our" refer to The Pemberton Sisters London. By visiting our site or making a purchase, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that powers our online shop.
Section 1 — Using Our Website
By using this site, you confirm that you are of legal age in your jurisdiction, or have parental permission to do so. You agree to use our site only for lawful purposes and in accordance with all applicable laws. Any misuse — including uploading harmful code, infringing intellectual property, or unauthorised commercial use — may result in immediate suspension of your access.
Section 2 — General Conditions
We reserve the right to refuse service to anyone at any time. You agree not to reproduce, copy, sell, or exploit any part of our website or its content without our express written permission. Credit card and payment information is always encrypted during transfer.
Section 3 — Accuracy of Information
We do our best to ensure all information on our site is accurate and up to date. However, we cannot guarantee that every detail — including product descriptions, pricing, and availability — is always error-free. If you spot something that doesn't look right, please let us know.
Section 4 — Prices and Service Changes
Prices may change at any time without prior notice. We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We are not liable for any changes, price adjustments, or discontinuations.
Section 5 — Prohibited Uses
You agree not to use our site for any unlawful purpose, to violate any laws or regulations, to infringe the rights of others, or to interfere with the security or functionality of our website. Violations may result in termination of your access.
Section 6 — Orders and Billing
We reserve the right to refuse, limit, or cancel any order at our discretion — including orders that appear fraudulent or placed for resale purposes. You agree to provide accurate billing, payment, and shipping information when placing an order. For returns and refunds, please see our Refund & Return Policy.
Section 7 — Third-Party Tools
We may provide access to third-party tools or services. These are provided "as is" without any warranty or endorsement from us. Your use of such tools is at your own risk. Please review the relevant third party's terms before use.
Section 8 — Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content, accuracy, or practices. Any transactions or interactions with third-party sites are entirely at your own risk.
Section 9 — Reviews and Feedback
By submitting a review or comment, you grant us the right to use and publish it. All customer reviews on our site are submitted by verified purchasers following a completed order. Reviews reflect individual experiences and do not constitute product guarantees.
You agree not to submit any content that is unlawful, offensive, or infringes the rights of others.
Section 10 — Personal Information
How we collect and use your personal information is explained in our Privacy Policy. By using our site, you consent to the practices described there.
Section 11 — Errors and Omissions
In the event of a pricing error, product description mistake, or similar inaccuracy, we reserve the right to correct the error and, where necessary, cancel the affected order — even after it has been placed. We will always notify you promptly if this happens.
Section 12 — Products and Availability
Some products may be available in limited quantities or online only. We cannot guarantee that product colours appear exactly as shown on your screen. Product availability and pricing may change without notice. We reserve the right to discontinue any product at any time.
Section 13 — Warranty Disclaimers and Liability
Our Service and all products are provided in good faith, but without guarantees of uninterrupted or error-free operation. To the fullest extent permitted by UK law, The Pemberton Sisters London is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
Nothing in these Terms removes or limits your rights as a consumer under the UK Consumer Rights Act 2015.
Section 14 — Indemnity
You agree to hold harmless The Pemberton Sisters London and its team from any claims, losses, or expenses arising from your breach of these Terms, violation of any law, or infringement of any third-party rights.
Section 15 — Severability
If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Section 16 — Termination
These Terms remain in effect until terminated by either party. We reserve the right to terminate access to our site at any time for any violation of these Terms.
Section 17 — Entire Agreement
These Terms, together with our Privacy Policy and Refund & Return Policy, constitute the entire agreement between you and The Pemberton Sisters London regarding use of our site and Services.
Section 18 — Company Information
Trading as: The Pemberton Sisters London
Email: contact@thepembertonsisterslondon.uk
For returns, please contact us before sending any items back. Instructions and the return address are provided in our Refund & Return Policy.
Section 19 — Governing Law
These Terms are governed by the laws of the United Kingdom. As a UK consumer, you retain all rights afforded to you under the UK Consumer Rights Act 2015 and any other applicable mandatory consumer protection laws.
Section 20 — Changes to These Terms
We may update these Terms at any time. The "Last updated" date at the top of this page will always reflect the most recent version. Your continued use of our site following any changes constitutes acceptance of the updated Terms.
Section 21 — Contact Us
Questions about these Terms? We're happy to help.
📩 contact@thepembertonsisterslondon.uk
— The Pemberton Sisters 🤍