Shipping & Delivery Policy

Last updated: 27 May 2026

Shipping

We want your order to reach you as quickly as possible. As soon as your order is confirmed, we get straight to work.

Processing time: 1–3 business days

Delivery time: 2–5 business days after dispatch

Shipping cost: Free on all orders

Please note: Due to high demand from our current Revival Sale, we are experiencing an additional 2–4 business days processing time. We appreciate your patience — your order is in good hands.

Once dispatched, you'll receive a confirmation email with your full tracking details so you can follow your parcel every step of the way.

We deliver via trusted UK carriers including Royal Mail and Evri, ensuring safe and reliable delivery across the UK and Ireland.

Cancellations

Need to cancel your order? Please contact us as quickly as possible at contact@thepembertonsisterslondon.uk.

Not yet processed: We will cancel your order and issue a full refund immediately

Already processed: Unfortunately we are unable to cancel your order once it has been dispatched. In this case, please refer to our Refund & Return Policy once your parcel arrives

Returns

If something isn't quite right, we're here to help. Please visit our full Refund & Return Policy for details on how to return an item, our 30-day return window, and how refunds are processed.

Or email us directly at contact@thepembertonsisterslondon.uk — we'll get back to you within 24 hours.

Questions?

📩 contact@thepembertonsisterslondon.uk

— The Pemberton Sisters 🤍